Thailand Toyota Warranty Worthless..
Yesterday the wife of our technical director was driving a 18 month old Toyota Yaris when the oil light came on, she did the sensible thing and stopped immediately by the side of the road. Unfortunately this was in the mountains some 47 KM from the nearest Toyota Main dealer.
The driver called Toyota and was assured that assistance would arrive within the hour, 3 hours later 5 toyota technicians arrived and said they could not do much as it was getting dark, and it would cost 3500 baht to recover the car to the nearest Toyota Service center.
Back at the service centre it was too late for Toyota to do anything and they told the lady driver to return in the morning.
Next morning they said that they had to take the sump off and check the oil pick up pipe, which they did. Then after stripping down the bottom of the engine for 3 hours they decided to check the oil pressure switch and found it to be faulty.
Now the shocker, the lady was presented with a bill for 10,500 baht ! When she protested the Toyota Main Dealer said that the warranty only covers the engine and as the engine was found to be OK, it’s not covered! They even denied that the faulty switch was covered under warranty.
So, an 18 month old Toyota (which was supplied with a 3 year, 100,000 km warranty) is not covered for any part of a repair that is entirely down to a faulty part?
Toyota have just lost a good customer who will soon be looking at other brands of car in Thailand.
Update by Andy
My wife is now safely back in Chiang Mai, as is the Toyota Yaris. It’s my intention to sell the car and buy another brand, I have bought a new Toyota every 2 years for a considerable time, the last 2 of which have been purchased from Niyom Panitch in Chiang Mai.
I’d like to make it very clear that I have received first class service from Niyom Panitch and that they have dealt with minor warranty claims in the past without any problems and indeed without any suggestion of payment.
I often drive to Bangkok and my wife drives twice every year to Ubon, so we need to feel confident that our vehicle warranty is for the whole of Thailand, and it’s for this reason that I will be looking for another car. At this time I’m looking at a number of brands including Mercedes-Benz and Nissan.
I have had a number of emails from other Toyota owners, they seem to be split about 50/50 with some owners experiencing no issues with warranty claims and some being denied warranty claims as we were.
I feel that Toyota cars are great, and I would not talk anyone out of buying one, but for me the reason for buying new is because I thought I was assured trouble free motoring for the advertised 3 years, 100,000 km